Incorrect Product

If the incorrect product is delivered to you inadvertently, please do not remove the product from its original packaging or open or use the product in any way.  Contact PURE immediately via email at to replace the incorrect product.

Late Delivery

If a product purchased is not dispatched within the agreed period, or where no specific period was agreed, within 21 days after having purchased the Product, the ECT Act entitles you to cancel such a sale on seven days’ notice to the seller of such product, via email notification to

Defective / Damaged Products:

If you find that the product is defective/faulty/damaged and you arrange to return such a product to PURE for inspection as per the “processing returns” section below, and the product is subsequently found:

To indeed be defective/faulty / damaged, you are entitled to either have the product repaired/replaced/refunded

Not to be defective/faulty/damaged, you will be liable for the costs incurred in having such product returned to PURE and then re-delivered back to you.

Please note that the following will NOT render the product defective/faulty/damaged, as aforesaid and will not entitle you to any repair/replacement/refund:


You should refuse to accept delivery of any product which is visibly damaged, and if you only discover the damage after the courier has left, then you should report it to Provider as soon as possible and within 48 hours. If only reported after 48 hours, it is reasonable for the Provider or its suppliers to determine that the damage was caused post-delivery.

The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Providers standards. Should the Provider exercise this right, the User will receive a full refund with no deductions. Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Purchasing Manager,

Early Cancellations

You are entitled to cancel (either in whole or in part) any sale without attracting any cancellation and/or administration charges if you cancel prior to the packaging of the products so sold. Such early cancellations can only be effected via email notification to

Please contact us at if you need help regarding delivery or returns.